Salad Works Complaint - Weighing your Small Salad
HAMILTON SQUARE, NEW JERSEY -- Let me start by saying that I love Salad Works & the taste/combination/choices of salads available. I have been to over 20 different Salad Work locations across the country where available.
However, I am no longer going to spend my money at this franchise. At two different locations did I now experience the owner having a scale set up to weigh the salads. In turn the employees are not making salads with less ingredients and more lettuce (because it weighs less).
Employees are repremended for going over the "weight" set by the manager. What is an employee going to do then so they don't go over the set weight? Its pretty obvious. They start putting less ingredients in so they never go over the pre-determined weight.
I then asked the manager how does he determine the weight because all if I get a salad with Pasta it will naturally "weigh" more then all lettuce.
This is a poor practice by salad works. The manager said he wants to "make sure they don't way to much and to little" I have never seen them weigh a salad where they say they are "to little" and throw more ingrediants in the salad. Employees are making smaller salads just so they doing go over the weight being monitored by the manager. So customers are ripped off by getting smaller salads for the SAME Price.
I got a Cobb Salad and the lady making my salad put barely any Blue Cheese in the salad because it all stuck to the spoon. I asked her to put more in there (more being some because none went in there). At the register they had the audacity to try to charge me an additional $0.75 cents because I asked for more. I refused to pay and they gave the salad to me anyhow after I had to explain that there was none put in initially.
The same happens with salad dressing. They refuse to put any salad dressing on the salad so you ask for more then say "o that will be $.50 cents more".
As long as Salad Works continues to weigh their salads and in turn employees make smaller salads to stay under the "weight limit" I will never go back to salad works.
How can you set 1 weight limit for hundrends of different variety of salads mixtures that weigh differently.