Clear Complaint - Their internet sucks terribly

Complaint

Review by dllindsey on 2011-09-13

Im under clear's agreement with my mother. She uses the home modem while I use the on-the-go modem. She never has problems using hers because she only uses it during the day while she is at work. So I have been the only one having problems. I would experience low speeds as well as dropped connections. And when I would call the company, the best they can do is reset my connection. Ive called over 100 times just because my connection stopped working. Recently, I have experienced more than usual dropped connections. My device would go off for hours on end and not come back on til the morning. This being said from what I have read on other sites, Clear is in fact throttling my connections. "Clearwire engages in throttling at times when demand for Internet use is highest, beginning at approximately 7:30 P.M. and ending at about 1:00-to-2:00 a. m." This is exactly around the time I find my speeds at the lowest. Right now its almost 5pm and my speed is 2.5mbps. But later tonight I am going to test my speed and determine how much I'm getting at that time.