LA Fitness Complaint - Do not choose this gym!
I had so many bad experiences there, but continued to go, because it was convenient and too expensive to join another gym. It was the ABSOLUTE worst service I have ever received.
They take your picture when you join, so when you sign in, they know its you, and I actually had someone at the front desk laugh in my face at my picture, before I lost my weight. I had 2 personal trainers talk about me when I was right next to them, because they thought I couldn't hear them with my headphones in. Trainers are annoying and will interrupt your work out to convince you to sign up for personal training. It is very harassing. That is just to name a few instances. I could go on.
My last straw was when I cancelled my membership. The girl I spoke with said I was supposed to cancel within 10 day, but because I did mine in 7-8 it should still be okay, and to come back and talk with a manager if they tried to charge me. They charged me for that last month for (Sept.10th-Oct.10th) When I'm moving out of state September 18th, not near an LA Fitness, and where I can have an on base gym membership for free. Not only are they charging my for a month a service I CANNOT USE, they already charged me for my last month at signing. So essentially, they are charging me TWICE for a service I cannot use!
I spoke with a manager and we were speaking as civilized adults, until he had a "corporate" representative help him. She was the rudest person I have ever dealt with! As I was trying to explain my side, she would cut me off and speak above me. How she received a corporate position is beyond me, but her service really reflects the overall service I encountered at LA Fitness. I stood my ground and demanded a refunded, for money that was owed to me and all she could say, while I was speaking, was "You are not due a refund." There were other times I was speaking and they both would stare at their computers and ignore me as if I was not there. I had the manager pick up phone calls with me in mid sentence. I was so upset about the amount of disrespect I received, my blood was boiling and I stormed out. This company has no belief in customer service and they will be overly nice to you, until you sign that contract, and then you are just another number. DO NOT GO TO THIS GYM IF YOU VALUE CUSTOMER SERVICE!
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