Best Buy Geek Squad Complaint - Computer Repair Rip Off
I brought my laptop in for repair because it was not working properly. I was told within 2 minutes by the agent it was a virus and it would cost $200.00.The way he spoke I considered him a speed talker and Carnival barker which should have been the first tip off because he talked so fast you could barely understand what he was explaing except for the $200.00 As I hesitated he pushed the computer at me and told me to come back when I made up my mind (they were not busy at all). I went back and asked him if I bought a new computer could he transfer all my programs to a new computer and he told me it would still cost me $200.00 because the virus had to be removed first but then assured the computer would be running fine again. When I got the computer back they had removed all programs and brought the computer back to it's factory settings! When I complained, again "Speed Talker" said I didn't by a backup plan so all programs were removed! What was the $200.00 for that I paid we all know it doesn't cost $200.00 to remove a virus and I put my trust in them that "they" knew what they were doing and were going to restore my computer to working condition with all programs intact. No satisfaction was offered as all data was removed.