Staples Compliment - Honest Customer Service
I visited The Staples on 38th St and Thomas in Phoenix, Az. After the salesclerk Erica showed me the ink cartridge I needed I asked her politely if she thought I might also find these at Walmart. She answered yes, but said they probably wouldn't be any cheaper. I thanked her for her honesty and told her I was pressed for money and needed to find it for the cheapest price so I would check there first. Erica thanked men and wished me a good day. I did check Walmart and their item was. 50 cents cheaper so I bought it there.
Later that week, when I now needed the color ink cartridge replaced I couldn't find it at Walmart as their selection was sparse, I returned to Staples to but iy there, where Erica was my cashier. I told her I remembered her honesty and that even though I had not made a purchase in Staples last week, she had instead made a customer not just a sale. Neither was a huge monetary purchase but I will return to Staples for the superior, honest customer service. Erica signed me up for their member card which gave me a 10% discount on the spot. She aslo explained their recycling program which gives me $2.00 for each returned ink cartridge.
I am pleased I returned to Staples.