McDonald's Complaint - Condiments - Mustard

Review by kaymccrimon on 2011-09-14
I went to a McDonald's restaurant today and ordered a McChicken sandwich. I asked if they could replace the mayo with mustard, and was informed that I had to pay an extra. 40 because the sandwich was not made with mustard. Are you kidding me?? Really? Is this how we're rolling in America now? This was UNBELIEVABLE - no, this was INCREDULOUS!!!! How do they serve food with a straight face? I've never been so insulted and want to know if this is now a standard policy at McDonald's because I have ordered this sandwich many times with MUSTARD and was never charged extra.
Comments:13 Replies - Latest reply on 2011-09-14
Posted by *Brenda* on 2011-09-14:
Isn't mustard cheaper than mayo??? That is just wrong.
Posted by T on 2011-09-14:
I believe it is standard practice to charge for things not included, and not give a credit for things removed, at many fast food joints.
Posted by Anonymous on 2011-09-14:
Mcdonald's is really getting cheap lately. I think it's cause they are re-modeling a lot of their stores, or building new ones. They must need the money for construction
Posted by Anonymous on 2011-09-14:
I agree they shouldn't charge you to change a condiment they got loads of the stuff.

Ever since they raised the price for a egg mcmuffin to almost $2 I have been kind of upset with them used to be a buck few years ago only thing I really like there and the nuggets.
Posted by h on 2011-09-14:
If I remember right that is why Burger king started to gain on them for a while.

It was have your way --- remember...
Posted by Anonymous on 2011-09-14:
At Chick-Fil-A they will give a credit for an item that you ask to have removed from your sandwich. I think that's a good testament for their business practice. McDonalds is just trying to make extra money, probably for the reasons little stated.
Posted by Old Timer on 2011-09-14:
This is as bad as when they wanted an extra .40 cents from Shorty for her sauce.
Posted by Anonymous on 2011-09-14:
They tore down the Mcdonald's by my work and are building a new one in its place. I don't understand why they did that
Posted by Anonymous on 2011-09-14:
McDonald's is never going to be hip its always going to be a overrated junk-food place were you get your fix when your looking for cheap slop.
Posted by Anonymous on 2011-09-14:
I hope this isn't a continuing trend. My wife always requests her chicken sandwiches the same way, with mustard instead of mayo.
Posted by Anonymous on 2011-09-14:
Personally, what I would do if I wanted mustard I would just say no mayo and if I took my chicken sammy home I'd add the mustard myself but that’s just me.
Posted by Nohandle on 2011-09-14:
Good Grief. Order your sandwich with no mayonnaise. When it is given to you ask for a packet or two of mustard. I don't know of a FF place that won't give a customer a packet of ketchup, mustard or mayonnaise upon request at no extra charge.
Posted by Venice09 on 2011-09-14:
The price of mayonnaise has skyrocketed while mustard is dirt cheap. You'd think McDonald's would be thrilled to substitute mustard. They'd rather make forty cents and risk losing a customer? That's not a good plan.

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