Universal Truck Rental Complaint - Will never rent from them again.
CANADA -- We rented a moving truck from Universal in March to move some things to BC. We showed up at 9 am when we were told the truck would be waiting for us. it wasn't there. no one was around and no one answered any of the phone numbers we had. The truck finally showed up - late. The guy jumped out, said he just drove from Calgary to get it to us "on time" and then handed over the keys. Inside, the cab was covered in dog food. We had to clean it out just to be able to drive it. Even though we returned it far cleaner than the condition we received it, we were charged a cleaning fee.
We moved the things we needed to, and then had to return the truck the evening before it was due to be returned. The place we were told to return it to had open drug deals occurring in the parking lot we were to return the truck to - and, according to the instructions, we had to leave this truck there with the keys in it! There was no room in the parking lot to actually get the truck in there anyway (it was full of drug dealers and users), so the truck was parked on the street. We called the next day to make sure everything was OK and there were no issues with the return of the truck. We were told everything was fine. A week later, we received an email saying they couldn't find the keys. Even though they already told us everything was fine with the return of the truck. For the week they didn't contact us after we returned the truck, they charged us for the parking tickets!
I would never recommend this company to anyone. The service is horrible. They are difficult to get a hold of, and when you do manage to speak with someone, they're rude and have no desire to listen to what you're saying. They will do anything to charge more on your credit card.