Cingular Wireless Complaint - Dear Cingular RE: contract
Resolution Update on 03/19/2009:
Remarkably, Cingular followed up a few months later with a refund check. I'm not certain it was my3cents, but I can't imagine it was anything but. thank you.
CHICAGO, ILLINOIS -- Dear Cingular Wireless:
I have been a customer with your company since the late 1990s. I have been a loyal customer who paid his bills on time and rarely complained of all the dropped calls especially the Chicagoland area. After years of paying my bills on time when you were AT&T, I estimate that I have given your company thousands of dollars of business without causing your employees to spend an ounce of time on problems with my account.
After my family grew, I decided to combine my wife’s account with mine with a single company. The problem starts about 15 month ago while we were packing to go to our new house and 7 months pregnant with our first child. My wife decided to renew her phone contract in which case she unknowingly renewed a two-year contract. After painstakingly researching phone plans, we finally chose another company which was the cheapest offer we could find. Shortly thereafter, we received a bill of $175.00 for an early termination fee. I found this outrageous after all the business I’ve given your company over the years. Your Cingular representatives simply ignore the fact that I’ve been a good customer. Most companies would willingly remove the charge after they reviewed the bill, but not Cingular. This is the worst abuse of corporate mentality I’ve ever experienced.
I asked the Cingular representative I spoke with to provide proof of the contract. The representative said I would receive this in a matter of days. After two weeks, Cingular has still not sent the contract. In addition, they do not even entertain that this is bad business practice, which in essence, kicks the customer in the pants on the way out the door.
So I am asking again that the early termination fee be removed from my bill so that I can continue to think highly of Cingular and all the years of service I had with them. Isn’t customer satisfaction worth $175?