Frigidaire Complaint - Everything is thawed
In August 2010 I bought the whole Frigidaire Professional series line for my newly renovated kitchen. BIG Mistake!!! Last week the freezer started to warm up, I called customer service, they suggested I lower the trmp, and reboot the freezer, which I did, then they said I should leave the freezer closed for 24 hours, again I followed their advice. The temp kept going up, and now the fridge was warming up too, SO I e-mailed Frigidaire, who said that now I should call for service. They would pay for the call, but I was our of warranty. (13 month old fridge which cost more than $2000.00). In spite of the fact that I did nothing to cause this, they felt they had no responsibility for the food because their product failed. If this happens to you stay on the phone! They will tell you they can not give you money, keep insisting, ask for a manager...they are authorized to give you $100.00.( anuone been to the market this century?) This company does not care about their customers. They acknowledge the product should not fail, are happy to charge top dollar for the product, but hang their hat on the warranty as soon as you own the product. Buy another appliance!