Burger King - Troy, Mo Front Street Complaint - Manager
My husband went in to buy one get one free this morning. When he got his sandwich he did not get the second one. He asked (Michelle) the manager where is the free one. She told him he had to ask for it when he ordered. He told her that the sign says buy one get one free it does not say to ask. She got very rude with him and yelled to the cook HE WANTS HIS FREE ONE NOW. When I called her about it she called me honey several times.
I am a grandmother of 7 and (not her honey!) She is very disrespectful. I told her if she treats customers this way then word of mouth will lose more customers. She said they have been having this problem all week. That is no reason to take it out on customers. Sign should say to ask.