Novia Compliment - The Best - Helping Resolve A Problem By Telephone
On 9/15/2011 I called the 1-888-634-4434 phone number due to my receiving a message on my screen that stated "a problem has been detected with this connection etc" and to call the number above. After talking with someone that could not help me, I was transferred to NOVIA. She took her time, she explained to me everything I needed to try, I tried several times which did not work but NOVIA did not give up she kept right on it, she was calm, pleasant, even using words such as I will be glad to try again and lets try this. She worked with me for several minutes, I was getting frustrated but she was not. I am a nurse and patience is a virtue that holds ground, wisdom plants a seed and NOVIA did both. I ASK her for her name and her supervisor so that I could put a word in for her, way to often our peers hear a negative remark and forget that there are thousands of positive remarks that go unheard.
So a special THANK YOU is deserved for NOVIA :)