Sears Delivery Complaint - Never Ever Ever Ever Shop From Sears! Please Heed My Warning!
I would like to warn everyone about Sears Delivery. Please avoid them like the plague. I wish I had read these reviews before choosing Sears because in the end I had to cancel my order. We ordered new kitchen appliances from Sears - Refrigerator, Microwave, Dishwasher and Gas range. You would think with such a large order they would try to keep my business - but NO. Sears was supposed to deliver our items on September 9. We got a call a week before at 5 am on a Saturday from Sears, telling us our fridge is unavailable for delivery on the 9th. Because fridge is probably the most important appliance for us, I decided to change the model which was available. They agreed to deliver the Fridge on September 12 and send the remaining appliances as scheduled (Sept 9). On the date of delivery they called to tell us that they were running late (and since my building has time specifications), Sears said they would not be able to deliver until very late. While this may not sound like Sear's fault, we told them about the building time specifications at the time of placing the order. Needless to say, none of the appliances arrived on the 9th. They rescheduled delivery for the 12th. Again, the following day (Sept 10), Sears calls at 7 am to inform us that the second fridge ordered was unavailable. By then, from experience we knew that the Sears call center was full of incompetent people, who are not only powerless but also clueless. We went to the store to place an order for a third fridge that was available. We requested that in the interest of time they deliver all 4 of our appliances on Wednesday September 14. Again, we repeated the building time specifications (Delivery allowed between 10 am and 4pm). Sears called the night before the delivery to tell us that they had given us a time window between 7 am and 9 am, which is outside the building time window. Obviously, there is no way for us to request change of time window because the call center is full of useless people. The appliances arrived the next morning at 8:40 when the building would not allow delivery. I called Sears and was told that someone would call me in the course of the day to tell me when they would deliver the appliances (the same day). No one called. I had to call Sears from my office and spent 3 hours trying to find someone to help. Needless to say, no one could help me connect with someone who has decision making power. They wanted to reschedule delivery for almost a week later. Finally understanding my frustrations, one delivery manager told me she had spoken to the warehouse and scheduled my delivery for the next day (Sept 15) and that Sears would call me between 6pm-9pm the same day to confirm the time window. I repeated the building time specifications about 25 times. As expected, no confirmation call between 6-9. When I called Sears for the Nth time, another clueless call center person told me, that while he saw that Sears had promised me delivery the next day, they were unable to fulfill their promise. After spending 4 hours on the phone with Sears, I hung up at 9:30 pm, finally canceling the order. We went to one of Sears' competitors around 10 pm who delivered the appliances the next day. Dealing with Sears has caused extreme emotional distress (because they just don't understand the simplest things, even after you explain it to them 20 times), monetary loss and cost me time. Additionally wasted my aunt's time who came to help us with Sears delivery. So, please heed my warning - it will save you time, money and mental anxiety.