Travelocity - Bad bad customer service Complaint - Terrible customer service! you may save a few dollars, but they will drive you crazy!
I have been using Travelocity for years with no problems - because I never needed help from their customer service. I bought my mom a ticket through Travelocity to come to NY for her cancer treatment. Since her return date depended on her treatment, I had to make a change several times. The first time I made a change to the date, they screwed up the date completely. I had to call, stay on the phone for about 40 min to have it fixed. The second time, they got the wrong month. I had to call, stay on the phone for 40 min. And this time, they downgraded her from Business class to coach! I have been on the phone for 34 minutes and counting and nothing. There is no reason that I should be on the phone for 36 minutes of my life for a mistake Travelocity has made!! This site/service/business is a joke! I hope Google's new travel engine crushes them!!