Lumber Liquidators Complaint - Defective hardwood

Review by smokeyscape115 on 2011-09-16
I too have purchased hardwood which is experiencing warping, cracking, and to a small degree the finish peeling away. Casa decolour 2 1/4 gunstock purchased at 2.99 sq. ft. The hardwood was properly acclaimated and installed according to specs. #15 felt not the thin cheap stuff LL sells was installed as underlayment. Temperature was 78 degrees maintained throughou home,8 mil plastic installed under foundation. Yes there was foundation vents and theren was not a monsoon recently. Sometimes wood is not properly dried and this will happen. Don't lay the blame on the installer. Stand by your warranty!!!.Don't send a bunch of bull explaining how it' s not covered under warranty because of a moisture problem or other bull crap excuses. Other rooms in the house have hardwood with no issues. Explain that Lucy
Comments:3 Replies - Latest reply on 2012-01-27
Posted by face it on 2011-09-19:
thank you smokeyscape for seeing threw there ridiculous claims that every problem is installer related. It is far past time that they are made to take responsibility for there poor quality production standards.
Posted by Diamondgirl2012 on 2012-01-27:
Same product installed, Casa deColour. Terrible installation job
Posted by diamondgirl2012 on 2012-01-27:
Casa deColour wood was defective -- chipping when installed, splitting, many dents. Very poor customer service departments. I have taken this to a higher authority for resolution.

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