McDonalds Complaint - Inappropriate music videos in children's play area.
Hi. I'd like to clarify first off that we just don't go to McDonalds but my daughter was invited to a birthday party there so we went. The food was as expected, greasy, salty, unsatisfying, but hey, it's fast food so I've got no complaints about the food quality...
My complaint is about the grossly inappropriate music videos they were playing in the kids play areas & the room they set the party up in! This was a party for 5 year olds so I would have expected Nickelodeon or Disney something similar but no, what we got was half naked women gyrating around a guy wearing clothing several sizes too big for him while he talked (I say talked because it was not singing) about degrading women! It was disgusting!
Anyway, I went to the counter & asked them to change the channel only to be told that head office tells them what to put on the TV screens & they're not allowed to change it. I wasn't going to accept this answer so I asked to speak with the manager. The manager said the same thing so I asked he to turn the TV OFF in the play room which she said she would LIKE to do but couldn't because other people might be watching it.
Grrr...so I went back to the room, got a chair, climbed up & unplugged the TV set myself...I planned on apologizing to the other parents in there if they were watching but also explaining that I didn't feel comfortable letting children be exposed to that kind of media...it would appear that there was no need because as soon as I unplugged it they al clapped! Seems like they were all thinking the same thing but were too shy to complain!
Anyway, I wrote a letter to McDonalds head office here in Australia & I got a nice letter back explaining that they wholeheartedly agree & will be reviewing all the content shown on the screens in areas specifically designed for children...so yay for affirmative action!
So in the end I guess it's not really a complaint because common sense prevailed but I think managers need to be allowed to use their own common sense in certain situations & make decisions that are in the best interests of not only the customer but also the company!