Hampton Inns Complaint - Satisfaction Guarantee is a FRAUD
I stayed at THE HAMPTON INNS in Mt. Laurel, NJ. When I arrived (After Midnight) I specifically asked about Internet; I had something crucial to take care of. Was told "No Problem".. Could not connect no matter what I tried. Called the Lobby; was told what to try, but no luck. Then I went to the Lobby to use the (only) so-called business center unit. Someone was using it, so I returned to my room. I went back down an hour later; same person using it. Called the desk 30 minutes later; same person using it. I asked if they could ask for some courtesy; was told "Can't do that". Finally gave up and went to take a shower. Tub area was grimy, soap left on tub from previous guest. The I used the toilet; it would not stop running after flushing. Finally went to bed at 3AM; got up at 6:30.
On check out I told them I was dissatisfied and held them to their "satisfaction Guaranteed" provision. When I told him the toilet kept running, he got annoyed and chastised me for not calling them to fix it. I told him I didn't need someone in my room at 3:00 am; and that I needed a few hours sleep! Complained about the internet; he said nothing, but agreed to comp the room.
BUT HE DIDN'T COMP IT!!! Charged my credit card, and NO ONE from the property would call me back.
NO ONE at CORPORATE would return my calls or emails either. THE SATISFACTION GUARANTEED PLEDGE IS A FRAUD - DON;T FALL FOR IT!!!!