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Direct TV Complaint - Buyer Be Ware

Review by berbob67 on 2011-09-17
I called Direct TV in June 2011 to cancel my service because they were offering new customers a whole lot better package than what we were getting. They offered me a package I couldn't refuse. Part of the offer was that they would credit me the $10.00 for the HD monthly Access but they couldn't do it until the HD service was in stalled (choice extra). Here it is two billing cycles later and the $10.00 charge is still on my bill. I called to inquire about this and talked to 2 different people plus a supervisor. He said that it wasn't on the notes and therfore they couldn't do anything about it and there would be a $400 dollar early termination fee if I cancelled. On the previous contract they offered free NFL ticket and I told them I didn't want it renewed the second year but they automatically added it the following year for and charged me I think about $400 and when I told them I did not want the service and was told they couldn't cancel because the season had already started. Get everything in writing from the before you agree to there contract
Comments:1 Replies - Latest reply on 2011-09-17
Posted by doximom1 on 2011-09-17:
From experience, DirecTV has some not very helpful customer service reps. I have found that it helps to call and call again to confirm within days that a request has been correctly received and processed. Don't wait 2 bill cycles.

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