Burger King Complaint - Manager attitude
Burger King, Mackinaw City, MI
As every time, after I stop working, I go to BK to have my dinner about 10pm or 11 pm. Because BK is the only "open" restaurant in this little town at mentioned time. This time, when I go there, saw the "open" lights on and tried to go in, but the door was closed :s In the meantime, drive thru was still open and tried my chance to get my order on "drive thru". but the thing is I don't have a vehicle, I walked to "drive thru",waited couple minutes for the car in front of me, when my turn comes, here we go, started to speaking for my order. but what do I see?? cashier girl didn't even let me talk and called the manager because of me trying to get order from drive thru. when manager comes out, I explained to him that, on the door, it is written that BK is open between 10 am to 11 pm but, even though, it is 10:30 pm, door was already closed, "the manager" didn't even let me talk more and started to "explain" that the time I had been waiting in drive thru line, I could get crashed or mashed by a car, so its not possible that the could take an order from me, and he closed the window on my face :s so where was this manager when my life is in "danger" waiting in drive thru? I thought manager is for "warn" the people instead of giving lessons or keep the place open as it is written on the door so that people who doesn't have a wehicle could go "in" to get an order, instead of drive-thru!
After a week, I was gonna get my lunch from the same BK cuz, "unfortunately", this BK is the only one in this little town, so I had to go there. thanks god this time, door was open, I was happy to be able to go in for my order. but the thing is, I had only my coins with me, about 15$, consisting of pennies, dimes, etc.. so here we go, before I order sth, asked the cashier "the manager from drive-thru night" that is he gonna accept me trying to pay by coins or not? because I don't wanna seem as if I am trying get my revange by paying it all with coins, i am here because this is only BK in mackinaw and the coins are all I have got. so, he asked me that what did I have as coins? I said they are all mixed with dimes, pennies, etc but about 15 bucks. he called another manager looks like ranked manager or sth, explained the situation to her and, in front of my eyes, she accepting taking the money of order by coins, so I did my order which is about 8 $ and gave coins to him, he started to count the whole money, but "however" the "drive-thru night manager guy" was tired of counting the coins, he said that he d be back, after a while he came back with ranked manager, and she told me that "they are not going to accept my coins, Because I didn't declare them that I did have - pennies - " I was totally shoked, told her that "you guys, exactly, accepted me paying by coins few minutes ago but now, don't wanna do that, so what am I gonna do with all coins lying on the counter? " by keeping myself calm. but what happened right after that? she s become total freak, started to shout at me in front of BK crew, so called drive thru manager and customers, and moreover she was saying me that "calm down" excuse me!? who have to "calm down" ? I caught up couple sentence when she is totally angry about me, she was saying that " we are not a bank that is able to accept your coins! pay it with another way or order will be cancelled" :S after that I was just standing there in front of her "the ranked manager" trying to understand is this a joke? where is the cameras? but unfortunately it was not a joke. I thought those kinds of situations only happens in the movies but that happened in real life, I was humiliated by the manager herself in front of people and crew of BK, just because of , "drive thru night manager" didn't wanna count the whole money and they covered whole their wrong by insulting me in front of people. at that time, I did not want to continue that conversation and started to gather back my coins. in the mean time, she stopped speaking, and I asked her that what was her name? she heard of it, I am totally sure that she did, but did not response to answer to me, as customer. and then I asked the same question to the "drive-thru so-called manager guy" but same attitude, he didn't even open his mouth :s how come it is possible giving such a terrible attitude in BK ? so, when I finished my job gathering my coins, they came up with "roll paper" !! she said to me that I could roll my coins with the roll paper so that they could accept my paying :S are you guys kidding me?? is it for real?? I just left the place! and I am never gonna go there, never! terrible approach to cover their fault, and moreover, treating to a customer with such insulting way! but I have seen her name on her t-shirt, it was "jamie", so that I could complain on her and the place. I wish this is gonna end on the side of right person!