Best Buy Complaint - Best Buy are Crooks and I'm no thief
Here’s a story I hope most people can not relate to. My son went to the Rancho Cucamonga Best Buy this morning to buy a computer. He bought a desk top computer and walked out the door, only to get home, open the box and find it damaged. I witnessed this. I told my son to package it up and return it to the store. He returned to the store and was told the computer he was trying to return was not the computer that they had sold him, not 20 minutes ago. That the computer being returned has the wrong packaging labels and he is trying to return an old computer. This is fraud by Best Buy. They sold a computer to him and now will not except any responsibility for what was in the package. My son bought the computer in good faith and Best Buy clearly is trying to pull a fast one. The General Manager stated there is nothing he can do for my son and asked him to leave the store. He did offer his name and said he would get back to him. This is unacceptable. The General Manager basically said my son is a thief. I immediately called the store to complain and was told by the General Manager not to come down to the store or I would be arrested and removed. Needless to say I went right down. I wanted to return the monitor which was still in the box. I didn’t want to open that box and be stuck with a bogus monitor. I asked to speak to the General Manager and told him right away to” never tell me not to come down to his store” I advised him I was bringing back the monitor that was still boxed and didn’t want to open it being afraid I may be duped again. He was less than concerned. I asked for the name of his boss and the corporate office. After holding for 26 minutes a customer service person advised me that “This happens all the time at Best Buy” and it’s up to the General Manager of the store to decide how to handle. Basically “Buyer Beware”. Best Buy doesn’t care and it’s up to you as the consumer to prove you’re not a crook. My son is out the money for the computer and with no options. We can only hope the General Manager will make this wrong a right. If not, it will be my pleasure to let everyone I come in contact with to know this story. I believe the hard working people of Rancho Cucamonga would like to know the policies of Best Buy. Followed up on next day with the General Manager he explained that he is standing behind his employees and policies, he will do nothing to compensate us. Called Best Buy Corporate office the Customer Relations representative stated they stand behind the General Manager and nothing will be done. Have a nice day. I will be going down to file with Small Claims on Monday. I will do everything in my power to get justice. What ever it takes, it’s the principal. We are not thieves. Best Buy may be a billion dollar company, but I’m one consumer that won’t be scared off by a Goliath.