Suddenlink Complaint - Fuzzy math - cable and internet
I would love to hear from other suddenlink victims. in 2006 because they had a monoply in the area I moved to, I was forced to get there service. it was a nightmare from the very start. you have to take at least 4 hours off work to be home during their time frame. in my case they never showed up. next day after calling they did show up. I paid for the installation and monthly charge for service to the installer. within a week I received a bill for over $200.00. long story short, I called and cancelled the service that month. forward to 8/8/11. I once again found myself needing cable and again they owned the area. there was no other provider. i called and ordered BASIC CABLE& INTERNET. ON BOTH COUNTS THEY OVER SOLD ME. when I called this time the lady was very nice and said she would fix the problem. within a day I recived another bill, this one for $160.00. it also indicated I was being charged for the 2006 acc for $40,00 with no explaination, also they slid in another $20.00 indicating the installer had made 2 trips. i called again and again the problem was going away, another bill for $103.00 came the next day. i really believe they use dice cups to figure out our bills. roll the cup and add up the number, thats your bill. they are extremely arrogant. if you cancel they come up with a number you owe and put it on file to hurt your credit unless you pay it. I am working with the bbb now trying to force them to provide the service I asked for at the price I was quoted. don't hold out much hope of that happening tho. I think the only difference between there business model and at$t's model is at$t has has been suied more times. the reason, AT&T has been in business longer. the problem would be simple if we could just stay away from this type of company, but the cut out areas that they own and you are forced to deal with someone who you know is crooked. they have spent millions in court, instead of just being an honest service provider. would love to hear of your suddenlink experience.