DirecTV Complaint - Just signed up, asked for NFL Sunday Ticket
We went from Dish to DirecTV. The week after I called to sign up, they advertised Free Sunday Ticket to new subscribers. I called and they said that we could get it, 2 weeks later, didn't get it, so I called back. They said we couldn't have it that we signed up a week early. My husband called back and asked again, and was told that we could get it, and then when we didn't hear anything, also, called back to ask about it, and was told no we couldn't have it, so he asked to speak to a supervisor, and was hung up on by customer service. We got our bill and it said that we were subscribed, but when I tried to get the channel, it said that we couldn't view it. I called them and they said that my husband had cancelled it so they gave us a credit, but the credit wasn't for the full amount. When I told her that my husband didn't sign up to pay for it she was rude again and said that we couldn't get it and cancel it. They need to hire better customer service. People who can talk without talking in circles. Will cancel our service at the first opportunity.