Southern Energy System - Duramade Windows Complaint - Broken Promises, Sales Tactics, Liars

Review by paulbchrd41 on 2011-09-18
Stay away from this company. They reneged on the signed contract by
attempting "bait and switch" tactics. They submitted my Visa charge the day after the signed contract. I asked not to submit the charge until the windows were actually ordered. Five weeks later, the windows had still not been ordered nor a building permit obtained yet they claim they had (liars!). The contract was signed on August 26. On September 16, I checked with the county and they still had not applied for the permit.

They would not return 5 phone messages left to 5 different representatives of the company. After I reported this to my Visa company, my account was credited and theirs debited. They finally called and said the permit was obtained and the windows ordered and that the work would be completed within a week. More lies and broken promises. Lucky for me that I used my Visa card. In their attempt to switch to a different set of windows, they gave us a bid of $3,800. To put in an eggress window in the master bedroom. This was an attempt to discourage us and to cancel the contract.

The egress window was to be a county required minimum size of 5 sq. Feet.

Good luck if you choose to deal with this company. You have been warned.

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