Southwest Airlines Complaint - Don't use your credit card on the plane!!!

Posted by littleshorty on 2011-09-18:

Not sure I understand the complaint. Were you on the plane when you ordered the beer? Were you charged the $5 in addition to what you paid?

Posted by bored_housewife54 on 2011-09-18:

Might be a special in-flight credit card processing fee? If it is then it's probably mentioned in the ludicrously tiny & long fine print somewhere so they'll be able to tell you to shove your complaint & keep your money!

Posted by trmn8r on 2011-09-18:

I don't understand the complaint either, but bored_housewife may be on the right track. It is likely covered in the fine print ):

Posted by clutzycook on 2011-09-18:

$15 for beer? Had better be the best darn beer on the planet.

Posted by trp2hevn on 2011-09-18:

You wantin' a beer (that you can't have) to go with that pizza clutzy?

Posted by bored_housewife54 on 2011-09-18:

They didn't say they paid $15 for ONE beer, they said they spent $15 on beer...they could have had any number of beers that just added up to $15...

Posted by olie on 2011-09-18:

Last time I flew--over 2 years ago--beers were $4 or $5 apiece on the plane.

As an aside, on my last few flights, sometimes the flight attendants could accept only credit cards. Sometimes, only cash. Same airline, same vacation.

Posted by Ben There on 2011-09-19:

I use my credit card on flights all the time for booze, food and wifi and I always get charged the amount on the receipt. I would call your bank for clarification on the charge.

Posted by Michellie719162 on 2011-09-19:

I went in JUNE. They charged me in AUGUST. They no longer accept cash or that's what I would have paid with. The statement said southwest airlines in flight. I haven't been on an airplane since June. If there is additional charges why months later?

Posted by SteveWiginowski on 2011-09-19:

Was there a charge on your credit card in June? If not, a reason it may have taken so long for it to appear is because it may not have been processed correctly by them. When they realized it, they may have done it correctly in August.

Posted by Michellie719162 on 2011-09-19:

Yes they charged me a total of 30 dollars in which I spent in June

Posted by justcuz on 2011-09-19:

The quickest way to determine why you were charged another $5 is to contact the toll free # that should be on your bank statement, or dispute the charge with your bank.

Posted by SteveWiginowski on 2011-09-19:

Beyond disputing the charges, call Southwest Airlines and ask them what happened. They should be able to determine that you haven't flown with them during the period in August in which you were charged. I would expect them to reverse the charge or credit you the amount on your credit card.