Walgreens' Pharmacy, Boulder Colorado Complaint - 13 Hydracodone tablets missing after prescription filled..
At @ 16:11, on September 14th I purchased a prescription of Hydracodone for extreme pain due to oral surgery from the Walgreen store in Boulder Co.
2870 28th St
Boulder, CO 80301
However on Friday day (09/16/2011) I noticed the bottle showed there was to have been an amount 24 tablets of this medication. However when I counted what was in the bottle I found only 8 tablets left. I had taken only 5 since leaving the Pharmacy on that day. (I would also like to mention, I may be wrong here but the size of these pills were very large and I don't believe 24 could even fit in this size bottle. 8 was almost 1/2 the way filled.)
Alarmed, I immediately contacted the pharmacy.
After I explained this to one of the 'pharmacy staff' I was asked if the amount on the bottle was circled I said it was, this staff member then put on hold. After a few minutes a man then came on and simply said "Hello?" I asked who he was and he stated "The Pharmacist", when I asked his name just asked "How can I help you".
So, with that, I then explained about the missing medication, that since I purchased the medication on the 14th I had only taken 5 tablets. With 8 left I was missing a total of 11 tablets, this man also asked "Was the number on the bottle circled?" I said it was, he then stated "well that means we counted them three times". And stated this is no fault of the Pharmacy.
I explained that I do not have an affliction for drugs, and this is a serious issue as this medication is is necessary for me and now that I am missing the full amount my insurance will not be willing to cover this medication until the time limit is reached. The "Pharmacist" said "you are right they won't." I continued explaining that in no way had I taken 16 tablets since that day.
The "Pharmacist" was very defensive and accused me of the loss. Stating that someone in my household may have taken the.
I live alone, as well as work alone.
Being still concerned of this I warned him that he needed to be on the alert, that someone in the store is stealing medication.
I was quite surprised however on his "didn't seem to care much" attitude his seemingly lax of concern, and being so ready to accuse this long standing Walgreen Drugstore customer, ( No longer ) with this, as he said noting after that.