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Hyatt Place - Dublin/Pleasanton CA Complaint - Cheated out of a discount certificate

Review by cecileth72 on 2011-09-19
I had obtained a discount certificate for $100 for a 2-night stay at a Hyatt hotel. When I checked in at Hyatt Place in Dublin/Pleasanton and presented it, the clerk accepted it. However, when I went to pay my bill they said they could not accept it even though they had stamped "VOID" on it so that I couldn't use it again. When I called to complain, the manager was insulting to me and still refused to accept it. I will no longer patronize Hyatt hotels and will share my experiences with others so that they in turn will not get "stiffed" by Hyatt hotels.
Comments:1 Replies - Latest reply on 2011-09-20
Posted by Alain on 2011-09-20:
Try contacting their corporate headquarters (71 S. Wacker Dr, 12th floor, Chicago, IL 60606) at (312) 750-1234 or (800) 323-7249. They at least owe you an explanation.

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