Century Link and Dish Network Complaint - Overcharge, embezzlement and theft
On 8/2 my account was debited $143.72 for payment of services thru August. I cancelled all services on 8/7/11. I am now sent a bill for $94.16.
On 8/2 my account was debited $143.72 for all services provided under the Century Link agreement. This was telephone service and Dish Network TV service. On 8/5 all my services, were changed over to Optimum. I e-mailed and then called Century Link, to ensure the cancellation of services. I spoke to a representative whom I asked specifically, will I get a refund since I cancelled services after paying my bill for August and I only had service for 6 days? He told me I would receive a credit of two dollars and some change, after about 30 minutes I gave up. I asked about Dish Network he told me I needed to contact Dish Network; which I did. The representative for Dish Network told me I would receive a refund of about $76. Today I receive a bill for $96.84; which must be paid by August 30. Did they not cancel the service? I called when I received the bill, the number was 1-800-201-4099; I was transferred three times and then put on the forever hold button prior to hanging up. I am not paying this bill and I want my refund for my Dish Network services. This company should be out of business as they have no qualified help in the customer service department. There answer to my question of the billing, after only paying on August 2, two weeks ago and then having cancelled the service on August 7, only profiting from 5 days of service and now they want to charge me again??
This company needs an accountant who can competently figure out what amount of money was owed for the time period of August 2 to August 7 and give me the refund that I am entitled to. I want documentation of the account closure and I want it clearly spelled out that there are NO CHARGES pending.
On September 07, 2011, the business provided the following information:
CenturyLink Executive and Regulatory Services (ERS) researched the account and found that the bill cycle runs from the 7th of one month to the 7th of the next month. The bill for $143.72 printed on July 8, 2011 and was due for draft on August 1, 2011 which was prior to Ms. Jensen disconnecting telephone service. CenturyLink bills one month in advance and with the disconnect order completing on 8/5/11 that was after the due date of the July bill.
The August 8, 2011 billing statement should have issued credit for the days of the month that the service was not used. The August 8th billing statement did reflect credit for August 6-7th. The August 8th billing statement also had charges billed by Dish Network that were sent over on 7/28/11 prior to the service being disconnected. Additionally, there was a service order charge billed for the disconnect order in the amount $13.35. The final bill amount for August was $96.84 which included the Dish Network charges and the service order charge. Dish Network issued credit for $76.59 to cover the charges billed. ERS elected to issue credit for the service order charge. The final bill will print on 9/8/11 and is should be at a $0.00 balance.
ERS would like to thank you for the opportunity to address your concerns.
The above information is as clear as mud. A service charge was added for disconnection of service? Why did no one have knowledge of this when I called? Why are the consumers never told of this when they subscribe or when they disconnect?? What refund am I receiving and how much is it? Plainly, there should be no cost for the service for August 8; because I cancelled on August 7; so I am actually due a full refund. You already collected from Dish Network a refund on my behalf of $76.59; yet I have received NOTHING!Century Link has not only pocketed my $143.72; they have an additional $76.59 from Dish network. My account surely is profitable, for service I am not receiving!! I paid 143.72 so I can expect a refund of $143.72. Tell me in plain English what I am paying for, any fees or dues being deducted for the time period, and what refund I can expect to receive and WHEN I will receive it. Obviously I should receive all of my payment, since I cancelled prior to the start of the NEW BILLING CYCLE.
I paid by auto pay for five years and they never had to wait, or where inconvenienced by a late payment, yet when it comes time for a refund, it is already over a month and no refund. Just another bill! I suspect my money will remain in their savings account and they will continue to deny a refund! Send me a clear statement and my refund check. Process the claims for termination in a way that the consumer is not billed after the date of termination...long after. (almost a month)
Today, August 15 I received a bill from centuryLink previous balance $94.16; payment credit $13.85; current charges $76.59 credit (refund from Dish for payment of service not rendered after 8/5/11) total due $3.72! They are still billing me for service I did not receive; the service was cancelled turned off the last day of the billing cycle August 7. Payment was made on August 1 for the month of August in the amount of $143.72. Since no service was rendered for the billing cycle that was collected for, all the funds should be refunded promptly. Dish network refunded $76.59 which should have been sent out to me, as a refund and not Century Link. Century Link did not pay the bill, the money for the bill payment came out of my bank account, thereby it was my refund and they stole it.
Also I should receive a refund from Century Link for the telephone service, as that was not provided during the last billing cycle, which they promptly deducted via autopay from my account. I want a full refund and an investigation into deceptive billing practices and fraud, as they obviously are not correctly billing and they are cheating customers by continually billing for services not rendered after the customer has had service stopped.
I also now received a bill form Dish Network for $30! They have reactivated my account or something, as the billing period shows from 9/13-10/12. They say we owe $30; and upon calling they are charging us the $30 for shipping charges to ship THEIR equipment back to them, which we did not order, it was here when we moved in and just chose to use their service! We also had to take the receiver part down and ship it, it took me about 2 hours to pack everything nice and neat, put in paper so it would not get shaken around and they are charging me??? they did not tell me when I called about returning equipment that their would be a fee of $30; I offered to drop the equipment off at the nearest Dish network service provider as I know their are some in the valley as they came to our house to hook us up and they said NO. They insisted we "mail" back the equipment, so they should pick up the charges. And my $76 refund, they claim I have to contact Century tel to get that back! You sent it there you get it back! UGGGH! Never use Century Tel or Dish network EVER, they are scamming people and stealing their money.