Super Shuttle Complaint - Don't Use Super Shuttle if You Actually Need to Catch a Flight
WASHINGTON, DISTRICT OF COLUMBIA -- I had arranged and paid for a Super Shuttle trip this past month. My credit card was billed accordingly. On the day of my scheduled flight, I was waiting outside for my shuttle for over an hour. I finally called Super Shuttle and was informed that there were no drivers in my area that day so there was nothing they could do. This was for a ride I had already paid for!
Needless to say, the experience was horrible. I was told I would be reimbursed for my shuttle fee and cab fare, but to date I have not seen any of that money. The customer service rep I keep getting sent to doesn't return any of my calls, nor does her supervisor.
This is a poorly run company. I've used them several other times in the past and each time I would get a late shuttle with a driver that did not speak English and did not know his way around the DC Metro area.
Just pay for the cab, folks! This company is not worth your time or money!