TD Canada Trust Complaint - Worst bank ever
Opened a new business account and made deposits by certified cheque so to avoid the 5 day hold. First deposit and withdrawals were no problem, but the second deposit of a certified cheque for $18,000 was withdrawn on deposit by bank drafts to my suppliers for $8000, $2100, and $900. Two days later $2000 on online transfer. Next day my online account was frozen. TD claims the activity was suspicious and locked my out of my own money in the name of Customer service. Neither the branch nor central customer service were helpful and passed me back and forth. I was told that only my online was blocked and had full access at the branch, so I went to the branch to retrieve my money and close this useless business service and was told there was a hold on MY MONEY and I could not have it. They needed to verify the deposit was by certified cheque? They wrote $11,000 in drafts on it but have no record that it was a certified cheque? This bank has no idea how to service business clients. Seems like " security trumps all" and customer service is non existent. Avoid these idiots like the plague!