Winn Dixie-Orlando, FL Informative - A Shopping Cart Accident at Winn-Dixie
I had entered the Winn Dixie Store, and as I was standing facing the shopping carts trying to pull one lose that was stuck together. The next thing I knew, the employee had entered the door with a load of shopping carts..approx. 10-15, and rammed them into my back, as though he was trying to ram the shopping carts into the other ones. I started yelling STOP, and fell to the floor, my head and my backside hit the brick wall, injuring my neck, shoulders, spinal area, mid section of my back, and the lower part of my back down to my buttocks. As the employee continued pushing the shopping carts as I laid on the floor screaming in pain.
The employee walked over and looke down at me and said I am sorry and walked away.
A customer asked the employee as he boldly walked away, asked is that all he is going to say is I am sorry. Can't you at least help the lady up or check and see if she is OK.
The employee kept walking and said out loud, "I said I am sorry".
As I laid there for a few minutes, a couple of Winn Dixie employees finally came over and asked if I was OK, and ask if I can get up. I told them to wait a minute, that I was in severe pain.
Two female employees helped me get up, and a few minutes later, the store assistant manager by the name of Chris came over. He ask if I was OK, and I told him NO. He ask if I wanted him to call EMS. I told him to wait, please, it was embarrasssing enough that that horrific accident is now causing a scene. Several witness tried to explain to the manager what had happen, but Chris wasn't trying to hear them. He said OK, and sent them on their way. He did not write their names down or anything.
After a few minutes had gone by. Chris ask that he take me to the office. I tried to go, but felt faint, so he found a chair and I sat there until EMS arrived.
I ask Chris if he is going to do an incident report. He found a yellow writing pad, and wrote my name and cell phone number down. He did not write the incident as it occurred. I ask Chris to write the report so that I can get a copy of the report.
Chris told me that someone from Risk Management will contact me within 48 hrs.
The EMS arrived and I was taken to Dr. Phillips emergency room. Because, Winn Dixie was hesitant about taking care of the emergency room treatment. The staff in the emergency room treated me like crap. After the x-rays were taken. I was released...
I phoned Chris at Winn Dixie and ask if he would cover the cab far for me to get back to my vehicle. He told me that once he wrote the report, that it was out of his hands, and I had to wait for Risk Management to contact me. I then ask, if I can get my prescriptions filled at Winn Dixie, he told me that he could not authorize anything. I am beyond myself.
Today, I heard from Winn Dixie's claims department, and I was informed that Winn Dixie will not authorize any medical treatments.
And, I was told by one of the witness, that an employee in the deli was very upset because the accident in their store caused them from receiving the store's $3,500 bonus.
The employee was more concerned about their bonus than my accident in their store caused by "their" employee.