RV City Complaint - RV City treated us horribly!!!
Took 2 months to make a 2 hour install. After waiting 2 months for RV City to "get the part", we ended up calling the manufacturer ourselves to find out what the delay was. We were informed by the manufacturer that the part had never been ordered by RV City. Carriage also informed us and RV City that the part and labor were covered by the Carriage warranty. After several weeks of waiting, the part arrived at RV City, they took the RV around 3:00 pm on a Friday (they close at 5:00). The owner and service manager called us at 9:45 am on Saturday and told us the work was done. We went down to pick up our home (we are full timers), and we were promptly told that we had to pay $2,400 on the spot because RV City did not want to wait for a check from Carriage, they wanted the money NOW! We did not have that kind of money and asked to get our medication, some clothes, and some food from the RV. We were told, "not a chance, you cannot touch that unit until you pay in full." Please keep in mind that the part only cost $160. and they were charging us $2,400. We purchased our Cameo at RV City ($73,000.00+), not to mention thousands of dollars we spent in the past for accessories and parts, and other service. We have always paid immediately for anything that was not covered by our warranty. This would be like buying a new Chevy from a Chevy dealership and when you take it in for warranty work, the Chevy dealer does the work, then holds your car hostage until YOU pay for the work, because they don't want to wait for payment from Chevy. Take our advice, RV City does not reward customer loyalty, does not respect their customer's patronage, they treated us horribly, they were shady, deceptive, and flat out took us for anything and everything they could possibly get.