AARP Medicare Complete Complaint - All they want is your money
My husband and I live part of year in Washington and part of the year in California. When we started going to California in 2009, we transferred our insurance to California, which the Company told us to do. My husband had no problem. But mine had countless problems. I would get a letter said that I was cancelled and the next one said I was covered. I wanted the insurance in December 2009 but did not get any coverage until February 2010 and they billed me from either Dec. 2009 or Jan. 2010. When we move backed to Washington May 2010, I transferred again back. Same year in December, when I transferred to California, that when they told me I owed them $350 for coverage when I was in Washington(which has no premium.) I have called and written to them more than 10 times to explained but never got a response but just telling me that I owe them the money. In July 2011, they turned me over to collection. I once again wrote them and I got a letter back on 9/13/2011, saying that I owe them the money and told me I was covered under one plan for both California and Washington with one ID# but I had two different ID#s. They said my Washington ID# is not in their record, but I have prove that I have it. Total Incompetence is all I can said.