Circuit City Complaint - Circuit City has gone downhill
When I bought a HP computer from them several years ago, it never did work, and I took it back and got a Compaq. They handled the exchange fairly well. I had an extended warranty on the Compaq, and when I had a couple tech problems, I called Circuit City tech support and had no problems getting things resolved.
Why is this a complaint? Because that's no longer the case. While it was still under warranty, the mouse stopped working right. I called tech support, but was told that they wouldn't exchange it because it wasn't their problem. My software (!) was at fault, according to them. I called the Circuit City store two miles from my house to talk to a computer person there. They routed my call to INDIA! And the person there simply told me to call the 800 number and "they'd fix me right up." I explained the problem again, told him I'd already called the 800 number, and they didn't "fix me right up," which is why I called the store. He told me to call the 800 number for help. I once again explained that I already had and they were of no help. He offered to give me the 800 number to call. I told him I had the 800 number because I had already called them. They couldn't help me. He read off the 800 number. I hung up.
When are these companies going to get the idea into their heads that outsourcing doesn't save them money if it loses them thousands of customers? Customers are the basis of any business. When I call, I expect tech support to be knowledgable about the product. I certainly expect them to be able to understand and speak English! I'm never buying from Circuit City again.