Amerigas Complaint - Automatic renewal of contract without authorization
LEWISTON, MAINE -- I have had several contracts for propane with Amerigas in Lewiston Maine but now they have done it. Every year I would go to their office and sign a new contract for automatic delivery with monthly affordable payments. This year they renewed the contract without my knowledge but here is the thing.
The monthly payments are almost double. I understand prices are up but the payments are also based on last year’s consumption.
So when I received an invoice for the first month’s installment. I called them to ask what it was all about. I asked to speak with the manager to talk about the payments as they were too high for our budget. I was not allowed to speak with the manager just Chris the CSR.
I was told that no matter what if any changes were to be made, I would be charged $150.00 for an early termination fee. I asked how I could be charged an early termination fee when I never agreed to a renewed contract.
Chris the CSR kept referring to the original contract that I signed last year so I pulled it out. I don’t think that he was accepting me to have it still. I read line 9 which states both parties must agree to the price per gallon. I never received any notice of what my new per gallon price was for this month.
Chris the CSR then stated that I received a letter about my per gallon price along with the notice of the $112.00 fee that is on all contracts. I pulled out this letter as well and read it to him and NO where on the letter did it state my price per gallon. He stated his copy had the price. (Basically calling me a liar.)
After quite a lengthy argument, which was going nowhere I decided to hang up and seek advice from someone.
I called the Attorney General’s Office – Kathy Peters Phone: 207-626-8800
After speaking with her, she stated that we have a case as we cannot be forced into a contact. I am filing a formal complaint with the State of Maine.
I advise anyone having problems with Amerigas to call the attorney’s office in their state. Keep all your documents and write down any conversations you have with anyone at Amerigas along with their name and date.
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