TigerDirect Complaint - Worst Experience Ever With Ording Online
MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from tigerdirect.com along with a universial wall mount for it.
On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up.
On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it.
On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page.
My credit card was also charged for the payment on that day.
The tracking number showed as not valid.
Later on the 26th I recieved another e-mail saying that the order , "or at least part of it" had shipped. No tacking number or shipping company info in it.
I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping.
On the 27th the tracking number still showed not valid.
I contacted the DHL shipping company and they replied that an airbill had been generated under my name by tigerdirect but that they had not taken possession of the package/packages under that tracking number.
On the 28th I finally got a human on the phone at tigerdirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company.
After the call I tried to check the number but the website kept coming up as a 404 not found error.
Today is the 29th and I still have not had a response to 3 seperate e-mails I sent to tigerdirect concerning this.
Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty.
I have contacted my credit card company and am initiating a dispute of the charge on my card.
I would not reccommend tigerdirect to my worst enemy.