Super Shuttle Complaint - Super Shuttle? NEVER!!! STAY AWAY!!!
STAY AWAY FROM SUPER SHUTTLE!!!
I only wish I had taken the advice of so many of these reviewers that service had severely deteriorated. However, I ignored them since I never had a negative experience with Super Shuttle, and I scheduled a pickup to LAX.
The van was to pick me up at 5AM, but never arrived until 6. They never called me. I called the company twice and was told he was "in the area". When he finally arrived, he stood at the van and never offered to help with my luggage. (I'm 66 with my share of aches and pains.) Never apologized for being late.
Finally we were on our way to LAX, but he got a call to pick up yet another passenger. When I asked him where we were going to pick up this new passenger he said, "I don't need this cr*p". Then he got lost. Turns out she had also been waiting for an hour.
When we finally got on the main blvd to LAX, I noticed that our driver was having considerable difficulty in staying in the lane, wandering several feet at times. As it was getting close to flight time, I was particularly concerned when I saw the police black-and-white behind us and felt that we could very well be pulled over.
Fortunately, we did not hit anyone when he swerved into an offramp from one of the freeways.
I was relieved when we finally arrived at the terminal. Unfortunately, the quiet retired couple in back missed their flight.
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