Air Canada Complaint - 1ST TIME But Never Again!
As a frequent flier member, this was a nightmare worth describing. Crossing the line from Toronto with flight to Newark, I noticed on the flight departure screen the flight was delayed two hours. So delayed, I grabbed the closest restaurant inside the terminal next to the assigned gate-200 ft away. Needless to say, I got caught up on some work related computer time, and had dinner. 45 Minutes before the announced time for delayed departure, I walked over to the gate, and was asked my name, and advised that the plane loaded earlier than previously announced, that they had paged me-I told them I was in the restaurant across the way, and then they advised me that their PA system does not go into the restaurant. At that point, they told me my luggage was being taken off the plane. It was a pretty easy question then-Can you get me on the flight, and with my luggage. They called the plane, then assured me that my luggage and I could fly together to Newark. Now here is the fun part-I was sitting seat 1 A--The pilot announced due to weather conditions in Neward, FAA delayed our departure. This went on for 2 hours, yes, no, Ok to leave, NO. Finally we taxied to tarmac for departure, and were ordered to return to the gate. 6 passengers departed this flight--40 minutes later cleared for take off. What was suppose to be a 1 hr flight, turned into 5 hours. As we approached Newark we did circles in the sky for 1 hour until we could land. Went to baggage area, everyone else got their bags, but mine were not there. Put claim in, major meeting next day in Newark. Became a desk day the next day, assured by baggage customer service that they would trace and bring once found to the hotel I was staying at. Finally, got a call that they found 1 of the 2 bags that were checked, but not the bag with my clothes. Again told they would call. Went to Newark Intl AIR CANADA Luggage claims, found my bags marked PRIORITY delivery--Just sitting there. If I didn't take the initiative, the bags would still be there. Thanks Air Canada for no amenity bag, no clothes, for missing my major meeting(yes there was a reason for flying to Newark) and your horrible customer service. Offering money to a customer, for this nightmare doesn't cut it, I am not looking for money, just my bags which were checked. Your service is below the radar!