Maytag/Whirlpool Complaint - Maytag Dryers Are Junk - Maytag Bravo Dryer

Posted by Slimjim on 2011-09-22:

Please give them some time to sort it out. Squeezing them may prove to be anti-productive. There is a process with all brands as to repair options must have met a threshold before a swap will be authorized. Legally they can just keep fixing it as that is honoring the warranty. Getting legal may be premature and forget the BBB. Maytag could care less as nobody who is thinking of buying a Maytag would go to Newton Iowa's BBB to check their report to finalize a decision.
I do sympathize with you. An 8 month old dryer that can't be fixed is pretty bogus. Hopefully they will do a swap for you soon without you having to really start to push it.
I'm not one who generally buys into a new dryer should be replaced anytime it needs a service call, but yours seems problematic and really should be exchanged in the name of good faith.

Posted by At Your Service on 2011-09-22:

I agree with a lot of what Slimjim is saying. With all due respect, I don't see anyone going to an attorney over a dryer. Any reasonable attorney would begin by requiring a $1500 retainer which is more than what the value of the dryer is. The only thing is will do is close off communication with them. They'll immediately begin by referring you to their legal department, so nothing will come about.

Maytag, IMHO, has some really good appliances. I own them and love them. If you'll work with them, I'm sure they'd be much more willing to help you along the way.

Please keep in touch if everything isn't completed to your liking.

Posted by Venice09 on 2011-09-22:

It looks like JUNK is the word of the day when referring to Whirlpool/Maytag. Their reputation is going down the toilet faster than you can flush.

Slim, I agree that a little patience can go a long way, but I can't help wondering how long it will take to "exhaust all possibilities". Possibly until the warranty expires? Sometimes the customer has to take a stand to get the company to do the right thing.

Posted by WP2008 on 2011-09-26:

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at Maytag.digital@maytag.com please include your user name, the site we contacted you on and your complete contact information.