Pep Boy Store #647 Complaint - Service and time to complete task is unbelievable

Review by Damonj0122 on 2011-09-22
The time it takes to complete a task is unreal. They Really had my vehicle an entire day to change out two power steering hoses. Prior to that I had to return my vehicle after the initial repair 2 more times. They had it there all day as well. Needless to say you have lost a long time customer.
One other observation: I have never seen a Black man nor Black Women working in these stores. Unreal.
Comments:1 Replies - Latest reply on 2011-09-23
Posted by Alain on 2011-09-23:
How many jobs did they have that day and did they promise to have the vehicle done at a certain time? As to why you haven't seen any African Americans working there, I don't have a clue since I have no idea what the demographics are in the area you're talking about. Ask Pep Boys via or call 1-800-737-2697.

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