Dodge Chrysler Jeep Stone Mountain Complaint - Service Department is lacking
This service department is the closest one to my home, so that is the ONLY reason I have used it. I have a back window leak and the headliner is ruined. I have taken my truck to this department a total of 3 times and each time they had my truck for over two days. This last time, the 3rd time, they promised me it was perfect. Yeah right. After a night of rain we now have a completely ruined head liner and water in the truck due to their lack of knowledge and concern. I have left messages with all parties, no return call. They are lacking in compassion, communication, knowledge, customer service skills, and any type of urgency. Go somewhere else. It will save you a big headache. Even the service manager and general manager won't call you back. There is a reason that this place is going through "new managment" like new underware. Don't use them!!