TSA/Southwest Airlines Complaint - Theft from Checked Luggage
Almost three weeks ago now, I flew Southwest Airlines via Midway (MDW) airport to Phoenix (PHX) Skyharbor Int'l Airport. When I arrived at my destination, my Macbook, GPS & bag of jewelry were no longer in my checked luggage I pulled directly off the belt.
The Phoenix police looked at security tapes leaving only one location left, Chicago. The police in Chicago did nothing but mail me a letter confirming I called them about 7 days AFTER I returned home from vacation.
It could only have been either a Southwest employee after my dad and I dropped our bags off at the curbside checkin or a TSA employee scanning our bags, as my dad received a notification in his bag, but I did not (what thief would promote his job title?). Now to clearly think like a thief, the Southwest employee would have to rush to get our bags on the plane, because we were definitely running to catch the flight. They have no idea what is packed in the bag, and just turn it over to TSA before it enters the belt onto the plane. The TSA agent, on the other hand, screened the bag, knowing full well what was inside, with no need to ruffle the bottom portion of my luggage (which was left neatly packed exactly as I had left it and strapped in). So, there is a TSA thief still working at Midway Airport. Almost three weeks later I finally was able to contact someone at Midway working in TSA who stated, "I received your complaint pertaining to your missing items from your checked luggage. While we have had numerous incidents here at Chicago Midway similar to yours, we have found that no TSA employee at Chicago Midway has been involved with any missing items from passengers luggage. However, we have no problem with investigating this issue for you. In order to do so, I am in need of some additional information." I sent this information all in already, but sure I can forward ANOTHER copy. With all the talk of the drug rings, money hoards, and IPODS down pants, I assume full well this guy is going to be no help, not look at the tapes and rather continue to support his lying, thieving employee. Communication with airlines and airline affiliated government programs, such as TSA, is horrible. After three weeks, do you really think you are going to recover my things? Something should have been done immediately, not just paperwork, but actual physical search of the videos and employees the second that call was made for future customer satisfaction and future flying safety. If this guy is checking bags, what does that say about the safety of our country? Nothing. He's too preoccupied with his own money scheme.
All Chicago, Midway fliers need to be aware that their bags are not safe.