Lowe's Complaint - Cabinets ordered wrong three times, poor kitchen "design"
My experience is very similar to the one posted by Barbara. The kitchen "designer" had no clue. Cabinets had to be re-ordered three times due to her mistakes, causing the work to be delayed about three months altogether and the end product was pieced together instead of designed (kitchen by reaction, not by design). Many mistakes were made that didn't have to be "lived with" if the designer had known what she was doing. Can't count the number of times she gave me wrong answers when she should have said she didn't know (and better yet, would find out). When I finally realized she had no idea what she was doing, I quit working with her, but then I had to deal with all the fall-out, extra time for plumbers, electricians and other tradespeople to re-do work, time taken off over and over again from my own work to deal with the issues that arose. The Lowes cabinet installer himself, who bragged over and over again about how good he was, installed the upper cabinets 1/8 inch too high and my handyman who did the moulding had to move all the doors down (I paid him four hours extra for that). (The moulding was on premises and was given to the cabinet installer so that the cabinets would be installed in the correct place.) Then, at the very end, all that we had to do was to install the dishwasher. The space the cabinet installer had left was 1/8 inch too narrow. The cabinet installer claimed we had moved a cabinet (!!!!!!!!!!!!!) and then the manager from Lowe's who came out when we complained loud enough said the door of the dishwasher was bent (!!!!!!!!!!!!!!). REALLY????????? The Lowe's manager belt-sanded our NEW cabinets down the little bit it took to get it installed. The irony is that there was a three-inch filler piece in-between two cabinets just to the right that could have been 2 7/8 inches so that we never would have had the problem. I would never, ever, ever buy any major products or services from Lowe's. In fact, because of all the problems we bought all the appliances from Home Depot and had Home Depot do a major insulation project that we decided to do when we took out the ceiling of the kitchen and we had to remove all the old insulation. The granite came from another vendor entirely. We had planned to do it all with Lowe's -- so they lost about $20,000 in business because of the kitchen designer. I could have even taken the problems with the cabinet installer if we hadn't already had so many problems with the others. Perhaps these kinds of problems could happen with any kitchen designer. I would ask serious, direct questions to the designer him/herself and find out how much experience and training they have. If you have any qualms at all, walk away. There is too much riding on the early design.