PlumberSurplus.com Complaint - PlumberSurplus.com - A Dropshipper - Do not use!

Review by RLB1 on 2011-09-23
"I purchased some Moen replacement parts... 5 handle adapters for several faucets in the house. I wish I had used another company! PlumberSurplus sent me "5 Oregon sawsall blades" instead of the 5 handle adapters. I called to see if they could help and I received the worst customer service ever! The girl who answered the phone was very unprofessional and non-chalant. I did a little research and PlumberSurplus is a dropshipper for a company called YourOtherWarehouse.com. I called YourOtherWarehouse for some resolution and the customer service there is pretty bad as well. YourOtherWarehouse.com can be reached by phone at 212-215-9634. Call YOW.com for assistance! Watch out for the other websites owned by PlumberSurplus.com... OutdoorPros.com!!!"
Comments:3 Replies - Latest reply on 2011-09-25
Posted by Alain on 2011-09-25:
I took a few minutes to browse through some other complaints about this company and found 9 other sites with bad reviews. Not very reassuring. The BBB gave 'em an A+, but since Plumbers paid to be a member that's not surprising. Thanks for the warning.
Posted by jktshff1 on 2011-09-25:
+10 Alain, the Better Business Buddies is all about their members $$$$$
Posted by raven2010 on 2011-09-25:
The BBB taints itself by allowing businesses to pay for membership. this creates the perception of inappropriate behavior----and perception is reality.

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