During Hurricane Irene in August 2011, a tree fell across the roof of my house, causing over $30,000 worth of damage. Travelers Insurance was prompt in responding and issued an initial check made out to me and Wells Fargo. A contractor was ready to start work the next day to at least close the hole in the roof but needed a deposit. I have submitted extensive paperwork to Wells Fargo and had their inspector out twice. Three weeks later, they have only released a small portion of the funds. They are holding funds that cover the tree removal and my personal property which they have no right to withhold. I call almost daily and am told the checks are being drawn and will be overnighted but they LIE! The next call they inform me that nothing was done yet. When questioned about the need to prevent further damage to the house by acting promptly, they respond "let the insurance company worry about that."
I'm at wits end since I have not been able to occupy the house for three weeks and am living at my mother's small apartment with my 2 cats. HELP!