Empire Carpet Complaint - Missed Appointments - Carpets
I needed carpet installed by a certain date so I called empire and told them my time restrictions. They promised that if the carpet was in stock, they would be able to install the next day. What they didn't tell me was that their sales person would cancel the appointment 3 times. And would not call and tell me. I only found out that they weren't coming when I would call them to see where the person was at. If your time is precious, do not use empire. They didn't seem to care that I waited for 2 hours the first time, 1 hour the second, and 2 hours the third. Terrible customer service.