Empire Carpet Complaint - Missed Appointments
I needed carpet installed by a certain date so I called empire and told them my time restrictions. They promised that if the carpet was in stock, they would be able to install the next day. What they didn't tell me was that their sales person would cancel the appointment 3 times. And would not call and tell me. I only found out that they weren't coming when I would call them to see where the person was at. If your time is precious, do not use empire. They didn't seem to care that I waited for 2 hours the first time, 1 hour the second, and 2 hours the third. Terrible customer service.
Company Response on 09/26/2011:
We’re truly sorry for your missed appointments. We know your time is valuable and are disappointed to hear about this as it isn’t how we expect our customers to be treated. Your business and satisfaction are very important to us and we’d like the chance to reach out to you to learn more so we may follow back with the local market and get an appointment rescheduled for you. Since we don’t have your information, could you please send it to firstname.lastname@example.org or call us at 888-588-2315 and we’ll reach out to you? Thank you. Rebekah Clerk, National Customer Service Manager
More Reviews on Empire Carpet: