Burger King 2370 S Val Vista Rd. Gilbert, AZ 85295 Complaint - Customer service and tampered food

Review by rcw_6827 on 2011-09-24
We went to Burger King on the 24 of Sep. At around 6 pm. We ordered our meals and noticed that they got a couple of the orders wrong. We went back up to the counter and told them this and they got rude and switch out the burgers which were wrong again. we went back up to the counter to which we watched everyone run to the back and ignored us for about 10 min. The manager came out and we asked for our money back and she said they could only do a partial refund. I know this is not true because My daughter worked for B K and she said that is false. She rudely gave part of our money back. During this, my son got a refill on his drink. Instead of filling the cup at the counter, She walked around back out of sight (at first we didn't think anything of it), When my son received his drink, he took a sip and noticed it had a foul taste and odor to it. We strongly suspect someone tampered with it on purpose. They all stood around staring and gossiping (in Spanish, which they are also not supposed to do). I not sure how we bacame the bad guys in all of this. We just wanted a simple meal. This place is less than a quarter mile away from us but needless to say we will never be going there again and making every report to every agency we can (especially the health dept.)
Comments:1 Replies - Latest reply on 2011-09-24
Posted by GenuineNerd on 2011-09-24:
Sorry that this BK treated you badly-there's no excuse for this. I also assume that this location does not have self serve soft drink dispensers, or else you or your son would have refilled his own drink. Most Burger Kings I've been to have self serve soda dispensers. If you refilled the drink yourself, it wouldn't have been tampered with.

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