Netspend/Metabank Informative - Hacked Netspend Debit Account
My account was hacked in August 2011. I noticed an auto text via my nespend account for a purchase that I did not perform or authorize. I immediately contacted Netspend to inform them and asked them to cancel my account immediately. I asked them what I needed to do to resolve it and get my funds back. They told me to fax or "mail" my letter to them, and they also told me what info to include. I did everything they told me to. I went to a local ups store, to fax it. The clerk tried twice; it would not fax. So, the error code was on Netspends end. I went ahead and mailed it so it would not delay the dispute. I mailed it certified mail. I went to my local post office a few days later and they post office confirmed it was received by the austin Texas address 5 days after I had mailed it. I contacted netsend to inform them they should have it. Finally, they said they did not ever receive it, they closed my claim. I got a letter about re-opening my claim if I fax the info. I had to re-fax all the information again. They got that 3 weeks after the initial mailing of info. So...... (It goes on).... They got the fax on September 15Th and told me "10" more days and I would get a letter about the dispute, and a phone call. Netspend is associated with Metabank. This is how they perform their bank transactions with the debit card service. I have looked up Metabank & will contact them as well. This is ridiculous. If Netspend is fdic backed, I sure hope they refund my card asap. Well, good luck Netspend users!!!!!!!
Dp in Texas