Whirlpool Hot Water Heater... Lousy E-Smart II system... nothing smart about it, or their RUDE Customer Service!!
Whirlpool 50 Gallon 12 year Electric E-Smart II Hot Water Heater - Complaint
Purchased on 09-19-2011, had it installed 09-23-11, woke up next morning 09-24-11. Had no hot water, check heater had a code of E02, read manual, followed directions. Everything was working till next morning 09-25-11, yep... you got it "no hot water". Checked hot water heater, same code. Called Whirlpool Customer Service... TO SAY I RECEIVED HORRIBLE SERVICE IT PUTTING IT LIGHTLY!!!
They had my husband take the unit apart, go get a volt meter and test the elements and plugs... Might I add this is a BRAND NEW HEATER, he checked what the c/s advised, then he was asked if he had a thermostat tester. OK at this point he said NO, you need to send a technican out here or give me an RA# to return it, Keep this in mind LOWES will not take it back without an RA# from Whirlpool. So we are stuck!! waiting on Technican to come out some time next week, to work on our brand new E-Smart Hot Water Heater purchased from Lowes. PLEASE STAY AWAY FROM WHIRLPOOL BRAND!!!
09/25/11 contacted Whirlpool c/s, was given an authorization # to provide to their recommended repair Tech., set-up an appointment for him to come out between 8am-noon today 09/26/11. My husband took a half a day off work to get this resolved. Tech called around 11:30 stating he is stuck on a job and will be there around 1pm, he also stated he has not worked on this model. It is now 1:24 and he is not here.
Also, I posted the exact post from here on Lowe's website. Got an e-mail stating they - Lowe's rejected my post. So I gather negative reviews are not allowed to be posted on their site. I guess that is why Lowe's has great reviews on their product.