Dishnetwork Complaint - Extremely annoying problems with transmission, software and complaint procedures
I've had Discnetwork since June 2011. I had hoped to save substantial money by switching from Charter cable whose prices for TV service had escalated way beyond my budget over the years.
The installation took many hours and the installation technician had to rearrange my cable distribution system drastically in order to install Dishnetwork. This caused me a lot of inconvenience.
The stability of the transmission is, as all users must know, is very unstable and intermitent, any slight rain or heavy clouds or even no apparent weather change at all will cause total signal loss. The user is told to unplug his system which is annoying and troublesome, of course. The reboot can take anywhere from a few minutes to much longer.
A program called Dish Platinum listing thousands of movies was offered on my deal and my understanding was that it would be active for 3 months and would be canceled unless the user (me) called and asked for it to be continued. My understanding was that this would not add any charges to my monthly fee. I called after 3 months requesting the service to be continued and was told that it would be $10.00 a month extra if I wanted to continue it. I reluctantly agreed but woke up one morning to be told on my screen that it was no longer available to me. Thus I had to call again because even after my agreeing to pay the extra fee that had neglected to continue it.
There are more than 3000 movies listed to be downloaded and watched, some are pay-per-view, some are "free." These are the ones, presumably one pays the $10.00 for! Most of these movies are decades old, are "B" movies; some going back over half a century. The few that are anywhere near recent are box office bombs for the most part. Some of the very old (even silent era 1920s films)are of reasonable worth but most are not!
The biggest problem is that downloading is erratic and painfully slow, even if you have hispeed internet acces. Downloading a movie can take as much as an hour and is then supposed to be stored for anywhere from 7 days to 29 days in a section called MY RENTALS. You are often invited by the software to Watch Now. However, if you do, the movie will come to a complete halt anywhere from a few minutes or as much as an hour or more later. During this halt you will be advised on the screen that "buffering is taking place." The painstakingly slow buffering will reoccu revery 2 or 3 minutes with an interruption of the movie each time.
If you stop watching the movie awaiting for the complete movie to download it is supposed to be stored in MY RENTALS for you to watch at your pleasure. Howevery, when you access MY RENTALS it may or may not be there and (in my case) all downloads will be gone the next morning whether you've watched them or not. I complained about this and spent (I estimate) as much as several hours on the phone, having to slowly and painfully pass through the automated "help" options before I could actually speak to a so-called "tech" specialist. They told me to unplug the system, which, of course helped not one bit. They also told me the following totally incorrect information.
1.) I must have a telephone interfaced with the system to use Dish Platinum. This was totally incorrect.
2.) The movies were only to be stored in MY RENTALS for 24 hours.
This was totally incorrect as the screen tells you in huge yellow letters that "This movie will be available for you to watch for 29 days and 23 hours." I called the "tech's" attention to this and he was unaware of it.
I asked to speak to a supervisor and after much delay was told that I did not need a phone if I had internet access and that the films were indeed supposed to remain in MY RENTALS for the stated period. I was told that this would be corrected from their end.
It was not! All downloaded films were swept from MY RENTALS every day at 3 AM. A fact they had discovered just recntly and which they said was a problem with their software and that "they were working on it." No estimated date of correction of their software was given to me. I also complained that the Closed Captioning on most of the movies and other films was not synchronized to the audio. This makes the closed captioning totally useless and extremely irritating. A person may say something, leave the room, leave the building and drive off in a car before her "goodbye" shows up on the close captioning. An advanced tech acknowledted that they were aware of this problem too and "were working on it." I am extremely disappointed in Dish Network. I would never recommend it to anyone. I would warn anyone not to encumber themselves with any long contract with anyone and seek other service suppliers