Best Buy Complaint - Never Again!!!
Bought our first major appliance with a 5 yr service plan from BB in 5/2009. Freezer stopped working sometime in the past 2 weeks. I have been fighting with BB to fix this issue, technician calls out sick. I am losing food on a daily basis as we just had a tropical storm come through NE and the freezer was packed with $600 worth of meats and now I want them to replace the freezer. I have been blatantly lied from the very day that we purchased this unit. Then was given some phony fax number to get my $ back for the food loss (outside of the $200 limit), I've spoken to 2 GM's one who's store originated the purchase - Isabel Gomes, she pretty much refused to help and then avoided my calls. It was HER flippin store that took the sale but she doesn't want to take a hit of losing $. I've spoken to numerous repair reps, supervisors, consumer relations, and finally the executive office - one Royal Palmer. Everything was contingent on this unit being fixed this past Saturday when the tech called out sick. No one is calling me back now. I have lost wages from Saturday, tears out of frustration and probably a few months off of my life over the stress they've caused me. I am out of well over $1300 between the food bought and the freezer itself. Best Buy is HORRIBLE when it comes to things like this and they will NEVER get me again! NEVER!! I knew I should've stuck with Sears but I gave BB a chance and they shot me in the ass for it. DO NOT go to BB for appliances. Games, movies, batteries - great but anything major look elsewhere.
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