Pepboys Complaint - Lack of service - Oil change
I went to this location based on reviews. I don"t know how they had four good reviews because their mechanics suck. The service advisor Terrance is very professional and should be working in a better place. He is truly better than they deserve. It took an hour and a half, as I stood and watched [snip] do everything but work on my car. I know that he knew it was my car because I was staring right at him. He went to socialize and give a hug to the cashier as he went to get washer fluid. He drank his soda, and talked with Elvis, (another mechanic?) sitting on his ass, playing with his phone. The thing that pisses me off is it should have only taken 45 minutes. I was the only car in the stall except for one other which had a mechanic who was actually constantly working on his customers car. [snip] should not call himself a mechanic. He is lazy and uncaring.